Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the BeautifyBling family!

Once you have placed an order, our team will carefully package your items and ship them within 1-3 working days. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post and they should be safely in your patiently waiting hands within 5-12 business days.*

Once your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

When will my order arrive?

Once your order is picked and packed, the magical journey from BeautifyBling HQ to your front door begins.  

All orders (no matter how many products you purchase) include FREE delivery Australia-wide. You can expect your order to arrive within 5-12 business days* from the day you place it. 

*Please note: Although our couriers quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. There also may be delays with updates on the Australia Post website tracking page.

How do I track my order?

Yay, time to celebrate – your order is on its way! After we pass your order to our delivery service, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post or Aramex Australia website so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although our couriers quote 5-12 business days for standard delivery, sometimes they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Can I change my shipping address?

Oops, is your order not being sent to the right address? We can absolutely help change this for you provided your order has not shipped! Please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Do you ship internationally?

At this time, we only deliver our products to customers in Australia.

Product Questions

Why do I need the BeautifyBling Cupping Massager?

Our cutting-edge device features a unique 4-pronged approach to ensure you achieve desired results. It incorporates:

  1. Red Light Therapy to stimulate collagen production to rejuvenate skin and improve firmness and elasticity.
  2. Dynamic Suction Cupping to enhance blood circulation and promotes lymphatic drainage to break down fat cells and drain fatty tissue. Our device also uses
  3. Infrared Heat Therapy to induces deep muscle relaxation
  4. Vibrational Massage to remove toxins and loosen tight muscles

And in tandem, these 4 features will relieve pain, reduce cellulite and promotes overall skin health!

What does the Cupping Massager do?

  • Promote blood circulation
  • Alleviate/ease pain
  • Improve mobility
  • Reduce cellulite and stretch marks 
  • Lymphatic drainage/remove toxins
  • Tighten & improve skin texture
  • Improves varicose veins and spider veins
  • Reduce anxiety & promote relaxation

Is cupping safe?

Yes - this cupping device features a variety of different intensity and heat levels that you have complete control over, so you can choose a setting depending on your personal preference, experience and/or areas you wish to treat.It is recommended beginners start with gradual suction and heat intensities.The device also features both a single-press instant release button as well as timed release, to avoid overuse

Where on my body can I use the Cupping Massager?

If you’re using the device relieve tight muscles or promote muscle recovery, it is suitable for use everywhere, except direct application to the face, head, throat, neck, or genitalia - Please see SAFETY PRECAUTIONS below for further details.

If you’re aiming to reduce cellulite you can use the cupping massager on any problem area, including your thighs, hips, arms, stomach, back or bum and any other area prone to those pesky, stubborn fat-deposits.

Why is the BeautifyBling Ultrasonic Cleaning Device so much better than other cleaning methods?

Jewelry ranks among the most challenging items to take care of and clean, whilst also being our most sentimental, precious and often expensive items.

Taking proper care of your collection is essential. Yet not only is cleaning with a brush labour-intensive, even soft bristles can be harsh on your jewelry & lead to lasting damage. Plus since jewellery is typically made with different materials, many of which may react with cleaning chemicals, so here you have a recipe for trouble.

This is where BeautifyBling Cleaner comes in! Our clever ultrasonic cleaning technology delicately eliminates all the microscopic impurities with a deep 360° clean, that will lengthen your jewelry's lifespan, ensuring your precious pieces stay radiant & free from a build up of those nasty impurities.

What can I put inside the BeautifyBling Ultrasonic Cleaner?

The list is long, and that's what makes our versatile cleaning device so wonderful!

The most common items include:

  • All Metals: Platinum, Silver, Gold (yellow, white, rose gold, rolled gold and gold vermeil) brass and copper
  • Precious Stones: diamonds, gemstones: sapphire, ruby, amethyst, citrine
  • All types of jewelry: necklaces, bracelets, engagement rings, earrings, wedding bands, brooches
  • Costume Jewelry that is not held together by adhesive
  • Makeup Tools: brushes, eyelash curlers, mascara wands, beauty blenders, tweezers, pimple poppers
  • Dental Products: aligners, dentures, mouth guards, retainers, electric toothbrush heads, manual toothbrushes all of which get build ups of bacteria and tartare which when left uncleaned stains the products and damages your health
  • Eyewear: reading glasses, sunglasses, goggles - ensure glasses are placed in facing upwards only, and do not add scratched glasses or glasses with chipped paint as the vibrations can worsen these issues.  
  • Reusable Straws & Drink-bottle Mouthpieces: these items are notoriously difficult to thoroughly clean and can often get moldy & cause harm to your health. Now you can rigorously clean nasty bacteria and mold just using water and no harsh chemicals
  • Tools: taps, drill bits, milling cutters and other tools 

Other items such as brass music instrument parts, coins, fountain pens and firearm components

What should I NOT I put inside the BeautifyBlingTM ultrasonic cleaner?

  • Take care with items that incorporate glue and other adhesives, particularly with costume jewelry, as prolonged water exposure may compromise their integrity over time
  • Ultrasonic cleaners do a great job of removing paint, so unless you’re intending to remove paint from an item then do not clean it in the ultrasonic cleaner
  • Scratched or cracked glasses, as the sonic vibrations may worsen these issues
  • Avoid cleaning complete watches (unless they are a divers watch with a depth rating of over 50m)
  • Ensure you only add gemstones with an Mohs rating higher then 8 

Please also see the SAFETY GUIDELINES for further information on the product page

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Can I send an order as a gift?

Have a special someone who you think needs some of our products in their life? You can ship any BeautifyBling product directly to that lucky lady or lad by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Are you stocked in any stores anywhere?

Nope, it’s just us! Our BeautifyBling products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Returns & Exchanges

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes some products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

How secure is your payment?

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the all standard methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Do you have payment plan options?

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

What currency is the store in?

All pricing for our Australian store is listed in Australian dollars (AUD).

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@beautifybling.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your BeautifyBling stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Where are you located?

Our BeautifyBling HQ is located in Brisbane, QLD. Your BeautifyBling products start their journey to you from our warehouses in Sydney and Melbourne.

*Please note: Our BeautifyBling HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.